Cancel Your SoulCycle Membership
Stop Paying For One You Don't Use
How to cancel SoulCycle in 2026. Cancel online at soul-cycle.com or email [email protected]. No cancellation fee, no notice period. Class packs non-refundable.
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39+
Locations
0
Days notice
2
Cancel methods
$0
Max fee*
*Fees vary by location, contract type, and franchiseInformation verified February 2026
Where to Send Your SoulCycle Cancellation Letter
SoulCycle Cancellation Address:
Attn: YOURSOULMATTERS
609 Greenwich Street
New York, NY 10014
Send via USPS Certified Mail with Return Receipt for proof of delivery.
Common SoulCycle issues
!No refunds for purchased class packs
!Late cancellation fee ($20) if canceling class less than 12 hours before
!Must cancel Soul Renew subscription separately from class packs
!Class packs may have expiration dates
Tips for a smooth process
1Cancel Soul Renew subscriptions through your online account at soul-cycle.com
2Email [email protected] if you need assistance
3Cancel class bookings at least 12 hours in advance to avoid the $20 late fee
4Use remaining classes before canceling as they are non-refundable
Questions
How do I cancel my SoulCycle membership?
To cancel your SoulCycle Soul Renew subscription, log into your account at soul-cycle.com and go to the My Soul section. Click on your subscription settings to cancel. Your classes continue until the end of your billing period. Class packs do not require cancellation.
What is the SoulCycle cancellation fee?
SoulCycle has no cancellation fee for Soul Renew subscriptions. However, there is a $20 late cancellation fee if you cancel a booked class less than 12 hours before the scheduled time.
Can I cancel SoulCycle online?
Yes, SoulCycle makes cancellation easy. You can cancel your Soul Renew subscription online through the My Soul section of soul-cycle.com. Cancellation takes effect at the end of your billing period.
What is the SoulCycle cancellation policy?
SoulCycle Soul Renew can be canceled anytime online with no notice period required. Class packs are non-refundable and may have expiration dates. Cancel booked classes 12+ hours in advance to avoid the $20 late fee. SoulCycle is owned by Equinox Group and headquartered at 609 Greenwich Street, New York, NY 10014.
Need help canceling a different gym?
ByeGym helps members cancel gyms via USPS Certified Mail with proof of delivery.